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Shipping Information

"Free" Shipping

  1. "Free" Shipping is available on all orders shipped within the continental U.S
  2. Shipping method may vary based on weight and location.
  3. Excludes: Crates and Kennels.
  4. "Free" Shipping applies to Domestic Orders Only-- no International shipments.
  5. "Free" shipping to Alaska and Hawaii uses USPS First Class Mail Only.
  6. Shipping costs associated with returned items are not refundable.

To Our Customers Outside the 48 United States

Residents of Alaska, Hawaii, Foreign Countries and those using an APO address, will have the option of using UPS or USPS (postal service) for shipping your order. However, we are unable to offer any Free Shipping to destinations outside the 48 Continental United States.

If your order is shipping to a foreign country, you may be required to pay duties, taxes and other fees. These costs will be buyers responsibility.

Shipping charges are based on the weight of the item(s) ordered, shipping method selected and delivery destination. Your shipping charges are downloaded directly from UPS and USPS at the time you place your order to assure accuracy. Shipping charges on returned items are not refundable unless the item is defective or prior approval was obtained from an authorized representative of www.petstoreunlimited.com Returned items that qualified for Free Ground Shipping will be charged the cost of shipping the product to buyer. These shipping charges will deducted from the amount we credit to method of payment.

Order Tracking

After your order has shipped, we will email you the tracking number. If you do not have your tracking number available, you can retrieve it by logging to your account. You can then track your order with UPS or USPS depending on how you asked us to ship your order.