SHIPPING
What shipping options do I have?
In order to best serve our customers, we ship our products from warehouse locations throughout the United States. Without exception, we use the shipping carrier that is most appropriate for each product and is the most cost-effective for our customer. The majority of our products are shipped UPS and Federal Express.
Can I get express shipping?
For select, off-the-shelf products, Pet Store Unlimited will try to accommodate express shipping requests. Many products, including all custom items, are not available to be shipped express. The express shipping charge is based on destination, product size and weight. Please email us at petsales@petstoreunlimited.com to inquire concerning the availability of express shipping and for a cost estimate.
What is my shipping cost?
| $0.01 - $19.99 |
$11.75 |
| $20.00 - $39.99 |
$14.75 |
| $40.00 to $69.99 |
$18.75 |
| $70.00 to $149.99 |
$21.75 |
| $150.00 and up |
Free Shipping |
Note: Shipping outside the contiguous 48 states will be quoted by email after your order is placed. You will not be charged until you have approved the adjusted shipping charge.
When can I expect to receive my order?
Upon completion of your order, you will receive an email confirmation from us with the details of your order. Delivery times may vary by item and are included in the item description. The majority of items ship within 2 to 5 business days of order placement. Most custom items ship within 2 to 6 weeks of order placement. Pet Store Unlimited reserves the right to pass on to you a $15 re-routing fee if a package is re-routed due to an incorrect or incomplete address.
How do I know if my order has been shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your order. Pleae allow 1 to 2 weeks for delivery of most items.
How do I get "Free Shipping?"
Throughout the year, Pet Store Unlimited may offer free shipping on selected products for a limited times for promotional purposes. We reserve the right to change Free Shipping promotions at any time.
Do you ship to Alaska and Hawaii?
Yes. All Alaska and Hawaii shipments go by priority mail and may incur an additional 15 to 20% shipping and handling fee.
Do you ship to Canada?
Yes. Canadian shipments incur an additional 15 to 20% shipping and handling fee.
Do you ship to PO Boxes or APO/FPO Boxes?
Pet Store Unlimited cannot ship to PO, APO or FPO Boxes, as FedEx and UPS will not deliver to these boxes.
What happens if I refuse a shipment?
Actual shipping charges will not be credited on refused orders or orders with bad or incorrect addresses. Pet Store Unlimited subsidizes most shipping charges, so your credit holdbac may exceed the published shipping prices. This policy applies to all orders, even those sent out with free shipping.
How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us immediately at petsales@petstoreunlimited.com or call us at 1.877.317.PETS (7387). Orders cancelled after they have been shipped will incur the original shipping cost and the added expenses to return the product. Custom items cannot be cancelled once production has begun; the item was made exclusively for you and is non-refundable.
What do I do if my order is missing items?
All Pet Store Unlimited products are shipped directly from our factories, so some orders containing multiple products may ship in more than one box. If your order is missing items, please contact us immediately at petsales@petstoreunlimited.com and we will make the appropriate arrangements to complete your order.
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