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Returns

Return Policy

Terms and Conditions

Your satisfaction is extremely important to us and we strive to provide you with a delightful shopping experience. Please read our terms carefully as it may contain important information regarding your order. By using this site you agree to these terms.

Returns

Returns - Terms and Conditions: If you wish to return an item within 30 days of your receipt of the item, you will receive a refund of the purchase price. All returned merchandise must be unused and in original packaging. A 15% restocking charge will be applied to any return in which the package has been opened. If you received "FREE Shipping" with your order, you will be required to pay our outbound shipping charges associated with your return and any associated restocking charge (If applicable). Please note the following exceptions: batteries, muzzles, dog housebreaking products & pet beds, are NOT eligible for return or exchange. 

Return Authorization

All orders require an RMA number to be returned. To obtain your RMA number, please contact or e-mail us at 513.545.0315. Your email should include your name, billing address, and order ID. Upon receipt of this information, we will promptly send you an RMA number by email.

Refunds

As long as your product qualifies and is returned to us within 30 days from the date of purchase, a refund will be provided to you in the amount of the purchase price minus shipping costs. Shipping and handling fees will not be refunded, including items marked FREE SHIPPING. As soon as we are able to verify that the returned products are in satisfactory shape, the refund will be credited to your credit card or PayPal account.

Defective Product

We are an authorized seller of the manufactures we represent and display. Although rare, occasionally an item will arrive defective. Our  manufactures encourage our customers to contact their customer service department assigned for replacement and verification assistance. Should you prefer to return the item for a refund, the above return terms and conditions will apply.

email: info@petstoreunlimited.com or toll free 513.545.0315

Return Address:

Pet Store Unlimited

PO Box 20

Kings Mills, Ohio 45034

attn: Returned Goods Dept.